At BetMGM, we believe that online gambling “when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.

This document was created to inform customers of the perils associated with problem gambling and serve as a means of prevention to those who are at risk for developing a gambling problem.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gambling responsibly.


Like many other addictions, gambling addiction is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; people with gambling problems will go to great lengths to hide their gambling related problems, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of the affected person’s life from family and friends to business colleagues and associates.

Gambling addiction is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.


  • Sacrificing time from work or family in order to gamble
  • Repeated inability to stop or control betting
  • Borrowing money to gamble or to pay off previous bets
  • Use of gambling as an emotional escape
  • Self-neglect or neglect of family due to gambling
  • Lying about time or money lost to betting
  • Gambling more in order to recoup previous losses (“chasing”)
  • Obtaining money for gambling by selling/pawning personal property
  • Feelings of hopelessness, depression or suicide


ConnexOntario provides service information for people experiencing problems with gambling, drugs, alcohol, or mental health. This service is provided throughout Ontario through a helpline, email, or web chat 24/7. The referral service is free and confidential.

If you or someone you know has a gambling problem, confidential help is available at 1-866-531-2600 or visit

Too much of anything can be bad for you, so we encourage all of our players to know their limits and stay within them. Review the rest of this information to find out more about how we’re creating a fair and responsible gambling environment for everyone to enjoy.